A study on patient satisfaction with quality of healthcare services in private hospitals located in Khartoum
Authors
Mustafa Lina
Faculty of Business Administration, University of Cyberjaya, Persiaran Bestari 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia.
Author
Dikeocha Ifeoma Julieth
Faculty of Medicine, University of Cyberjaya, Persiaran Bestari 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia.
Author
Keywords:
Service quality,
Patient satisfaction,
Healthcare in Sudan,
Private hospital
Abstract
This study evaluated how different demographic variables and purpose of visiting hospital can shape the overall perception of health-care service quality and satisfaction among inpatients admitted in private hospitals. A survey of inpatients using a questionnaire was translated to Arabic. The data were collected from 395 inpatients from 5 private hospitals located in Khartoum – Sudan. The results indicate that nursing staff and hospital pharmacy is significant predictor of in-patient satisfaction. The feasibility, reliability and validity of the instrument that measures major technical and non-technical dimensions of quality of healthcare services were established in the context of a developing country.
