Impact of Job Satisfaction and Mutual Trust on Employee Loyalty in Saudi Hospitality Industry: A Mediating Analysis of Leader Support

Abstract

In any industry, employee loyalty is regarded among prime factors for growth and sustainability of business, therefore, investigating the factors that might affect employee loyalty has become one of the tinted areas of research, and thus the purpose of this study is to investigate the impact of satisfaction trust and leadership support on employee loyalty in the hotel industry of Saudi Arabia. Data were collected with the help of structure questionnaire. PLS SEM has been used to test the hypothesis The findings of the data analysis showed the entire hypothesis was accepted except the mediation. There have been several research works conducted and reported, evaluating the relationship individually, however, we have not come across research work which has looked into the aggregate relationship of mutual trust, job satisfaction, and leader support and employee loyalty. This research indicates that employee loyalty is influenced by the elements of job satisfaction. Mutual trust, though, has little impact on employee loyalty. The second theoretical contribution is that leader support is significant to create employee loyalty. Employee loyalty is directly associated with these factors. This theoretical contribution is significant because a leader is an agent to the organization and plays a vital role in the progress of the company, it includes manpower movement. This theoretical contribution allows organizations, to find out the difference between the roles of the leaders and the roles of the employees for organizational sustainability.